FREQUENTLY ASKED QUESTIONS

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Brick Guard Contact

Enquires: info@thebrickguard.com or please reach out through the ‘contact us’ form.

Mailing address : 16/2930 Domingo Ave, Berkeley, CA, 94705

Safety and testing of our product?

We randomly select our guards for testing and auditing by a third-party organization adhering to world-class standards. This process ensures the quality of our guards, certifying that they are safe and free from harmful substances.

Be wary of inferior products that may contain traces of lead and other harmful chemicals.

What is your warranty period?

We warrant that our guards are free from defects in workmanship and materials under recommended use for a period of 12 months.

Please note that exposure to direct sunlight will cause the color to fade over time; however, this does not affect the durability of the guard.

We recommend using the white guard indoors, under cover, or away from direct sunlight.

Shipping, Taxes & Duties

Same day postage for orders placed before 2pm EST; orders placed after this time will be shipped on the next business day. You will be provided with a tracking number once dispatched through either DHL, FedEx or Australia Post.

Our guards will be shipped from the warehouse closest to the destination (Usa or Australia) depending on inventory availability.

Brick Guard will cover the cost of all customs taxes and import duties into the USA, should they arise.

The average shipping time to major US cities is between 5-9 business days and delivery to rural areas may take a bit longer.

Currently we do not ship to PO Boxes.

Are the guards easy to remove?

Absolutely! We have designed slimline and discreet corner guards with a 3M adhesive backing. This feature enables effortless removal without causing any damage to surfaces such as brick, render, timber, steel and concrete.

Additionally, if you are mounting our corner guards onto a wet substrate or re-mounting them multiple times, an MS polymer silicone can be used for extra bonding strength. This silicone can be found in any major hardware shop. Simply apply it in a squiggly line down the length of the back of the guard, and you can guarantee that the bonding will outlast the lifespan of the guard.

Can the guards be cut?

Yes, the guards can be cut to desirable lengths/widths with a stanley knife or even a sharp pair of scissors.

Cleaning the guards

Corner guards can accumulate dirt, dust, and grime over time. Regular cleaning can prevent this. Use a soft cloth or sponge with mild soap and water to wipe down the surface. Avoid using harsh cleaners and scrubbing too much to prevent damage.

Disclaimer

Our guards serve as a buffer to soften their stumbles, bumps and falls by reducing the impact.

While our protective guards provide a comforting layer of defense, it's essential to remember that nothing can replace adult supervision around children.

US consumer law

All Brick Guard corner guards are covered by guarantees that’s cannot be excluded under US consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

Pre Orders

Pre-ordered products will be available and shipped around June 3rd.